At Caja Mediterráneo - Miami Agency (hereafter “we” or the “Agency”), we know how important your privacy is to you. We have therefore adopted the following privacy policy (hereafter the "policy") as part of our ongoing commitment to offer our customers high quality service.

1. Acknowledging your Expectations of Privacy.

We acknowledge that you expect privacy and security in your personal and financial matters. We understand the need to protect confidential information you entrust to us. And so we maintain regulations and procedures designed to protect you against any undue use of this information.

2. Our Compilation, Retention and Use of Information about You.

We compile, retain and use information about you that is not in the public domain only when we have reason to believe that this will help us to manage your business or provide you with products, services and other opportunities.

We compile and retain information about you only for specific business purposes, and we will always inform you as to why we are compiling and retaining this information whenever you ask us. We use information to protect and manage your files, accounts and funds; to help us design and improve our products and services; understand your financial needs and provide superior quality products and services.

We compile information about you that is not in the public domain from a number of sources including, but not limited to, the following:

• Information we receive about you through applications or other forms, such as your name, address, Social Security number, passport, identification number or other means of identification, assets and earnings.
• Information about your transactions with us, our parent company, our affiliated branches and offices, or other sources, such as your account balance, statements and the parties involved in your transactions.

3. Restricting Employee Access to Information.

We have procedures and security levels in place which restrict access to your personal information to those employees who need this information to do their job. We make sure all our employees are aware of the importance of confidentiality and privacy, through our normal operating processes and special training programs. We take the necessary disciplinary actions to ensure our employees fulfill their obligations in relation to privacy.

4. Security Procedures to Protect Information.

We have suitable practices and procedures in place to help us prevent unauthorized access to your confidential information. We update and test technology to improve the protection of your information and ensure its integrity.

5. Disclosure of Information to Affiliates.

The Agency may share with its affiliates information about you, which you have provided or which Caja Mediterráneo obtains as a result of your transactions or other activities. Our affiliates can help us to provide customer services in relation to your account and transactions. In order to provide these services to our customers, we might disclose information about your account and transactions to our affiliates.

6. Restrictions on the Disclosure of Information to Third Parties outside the Agency.

We do not reveal specific information about your account or any other personal information to third parties not affiliated to Caja Mediterráneo for their independent unless:

• You request or authorize this information to be passed on.
• The information is provided in order to complete a transaction initiated by you.
• The information is supplied to any credit bureau or similar reporting entity.
• The disclosure takes place in another legally permitted or required context.

7. Maintaining Your Privacy in Business Relations with Third Parties.

Occasionally, we must pass personal information onto third parties such as the sales or service companies contracted to prepare your orders or checkbooks or to provide support or service about our products. These sales and service companies have pledged to safeguard the confidential information passed on about you and are also bound by the relevant legislation.

8. Disclosing Our Privacy Commitment to You.

We want you to understand our commitment to your personal privacy and our use of information. That's why we have drawn up this Policy, which we will provide on an annual basis.

This Policy is only applied to products and services supplied by the Agency which are used primarily for personal, family or domestic purposes and not for business purposes. We reserve the right to change the Policy at any time as well as the other provisions linked to it.

If you have any questions about this Policy, feel free to write to us at the address indicated on your account statement. You may also contact us during our normal working hours on (305) 421-6600.

Any translations into Spanish are for information purposes only, to facilitate your understanding. The version in English is the definitive and legally binding text, and in the event of any inconsistency with the translation into Spanish, the English text will be the decisive version.